Insight keeps Lightspeed R synchronised with Salesforce in near real time. Customers move both ways. Sales, products, employees, shops and registers arrive in Salesforce on their own. No exports, no overnight batch, no reconciliation spreadsheet.
Polls Lightspeed as often as every five minutes. Salesforce edits queue instantly.
Insight runs in two modes depending on which way the data is moving. Both are near real time, and neither one needs a person to press a button.
Insight asks Lightspeed for anything that changed since it last looked. You choose the interval, down to five minutes.
Any Account or Contact update in Salesforce is queued immediately and sent as fast as Lightspeed's API will accept it.
Insight polls Lightspeed on your interval, as often as every five minutes.
Changed customers, sales, quotes, items, employees, registers and shops are collected.
Records are compared against Salesforce so duplicates are not created.
Sales land as a Closed Won Opportunity and an Activated Order, line items included.
An Account or Contact is updated in Salesforce and saved.
That record is queued immediately, no waiting for the next poll.
Insight sends it as quickly as Lightspeed's API will accept changes.
Bulk updates are paced deliberately, so a mass edit does not overrun the queue.
These are the real mappings from the Insight product overview, not a marketing summary. Open any card to read the field level detail, including the Person Account variants.
Type a Lightspeed field, a Salesforce label, or an API name. If your team has ever argued about where the fax number ends up, this settles it.
| Object | Lightspeed field | Sync | Salesforce field |
|---|
Insight cannot sync Lightspeed R custom fields. Everything else above is standard.
Two way sync only works if disagreements are handled honestly. Insight flags them instead of guessing, and compares records before writing so you do not end up with two of the same customer.
Account and contact details are compared before creation, so the same customer does not appear twice.
When the same field is edited differently in each system, the record is held for a human decision.
Choose the correct value and Insight writes it to both platforms. The conflict closes.
Configuration decides what is in scope. Anything you leave out simply does not move.
Mobile phone was changed in both systems since the last sync. Pick the value that should win.
Short walkthroughs of Insight moving live data between Lightspeed and Salesforce.
Move the sliders to match your shop. This is your own arithmetic, not ours, so bring it to the call and we will pressure test it together.
New customers, address edits, sales that need to reach Salesforce.
Look it up, retype it, check it, fix the typo.
Salary plus overhead for whoever currently does the re-keying.
Duplicates, stale addresses, sales attributed to the wrong shop.
Year one uses the published $1,500 installation and $8,500 annual subscription. Rework is costed at three times a single manual entry, since somebody has to find the problem before fixing it.
One installation fee, one annual subscription. No per seat pricing, no per record metering.
For a basic configuration. Advanced data mapping may incur additional fees.
Everything running, monitored, and supported by a dedicated team member.
Insight can be customised to meet your exact needs. Bring the awkward requirement to the call.
Questions before you commit? A dedicated team member is available Monday to Friday, 8:30am to 5:00pm Pacific.
Thirty minutes, screen shared, on your data. We will map your Lightspeed fields to your Salesforce org live and tell you honestly where the awkward parts are.